Mark Featherstone-Witty - Franchisor: Founding Principal (with Paul McCartney)/CEO The Liverpool Institute for Performing Arts (LIPA)
"The service provided by David and his company has been outstanding. There’s little more to add, except that David also gave us his personal attention, which was ever prompt and to the point. If we ever have a franchising issue again, we'll return swiftly to his company."
"David Bigmore has represented Jeeves International in respect of all of our international work since 2004. In that time he has prepared a standard Franchise Agreement for use throughout the world to regulate our Franchising activities and has also advised on the amendments suggested by local Franchisees. In addition he has advised on termination issues when those cropped up. Recently he has also prepared a new type of Agency Agreement to facilitate operations by our representative in the Middle East.
I consider David’s knowledge of international Franchising to be admirable.
David is easy to deal with and explains International Franchising concepts in a way which is understandable. It is a pleasure to work with David and he has made my life a lot easier. I would have no hesitation in recommending David as a very accomplished international Franchise lawyer."
Ray Lambert - Managing Director - International Franchisor :Jeeves International Limited (subsidiary of Johnson plc)
"At CleanTastic we use Franchise Solicitors in New Zealand, Australia, the USA and Great Britain, our experience with David Bigmore & Co and in particular David Bigmore himself has been first class. They provide an extremely efficient service with an emphasis on providing Franchise expertise that is highly commercial. We would highly recommend them!"
Stu Beadle – International Franchisor: Cleantastic International
Ged Comerford - Franchisor: Franchise Director at The Christmas Decorators
"Since 2007, David Bigmore & Co have been the authors of our current Franchise Agreement and annexed schedules. They also update the Franchise agreement in accordance with legislative changes and advise us on all legal matters relating to Franchising. The value of work varies greatly depending on the legal work required.
David Bigmore of David Bigmore & Co is outstanding. He is accessible, which is really important to us. He is the most knowledgeable in this particular industry sector I have come across. He is confident in his approach when imparting advice or dealing with legal matters. He is reliable, friendly, affable, professional at all times, attentive, captures the brief very quickly and it is a pleasure when it comes to settling his fee notes, which we have never begrudged.
The overall level of service to us is invaluable and we would not consider seeking legal advice and support in this specialist area from anywhere else. Their response time is perfect, legal issues can never normally be pre-planned/pre-programmed but David Bigmore & Co are always quick to respond, very helpful, extremely professional, excellent listening skills and attention to detail, friendly and when appropriate, sympathetic to the situation we have often found ourselves in and needed to resolve. Their advice is always reliable and realistic, their specialist industry sector knowledge is second to none and from the lady who answers the telephone to the senior partner, communications are always affable yet focused and extremely professional. In terms of Value for Money, any business that needs a legal business partner cannot afford to engage anything but the best, David Bigmore & Co are the best and deliver on time every time and are excellent value for money.
We have worked with a few other lawyers who specialise in this field, but David Bigmore & Co are without a doubt the most informed, most knowledgeable, most reliable, most friendly and caring, most confident in their considered opinions and have never failed in any situation that we have had to engage them. I would recommend this firm to anyone who needs to engage a lawyer in this very specialist industry sector and I would never recommend anyone else.
The best legal advice or service you can obtain, is typically the most expensive you can afford, David Bigmore & Co provide the best value for money and the most reliable advice and legal service. They are invaluable business partners to any franchise operation, or would be franchise operation."
"During the 10 years we have been involved in franchising we have used the services of no less than 4 specialist franchise law firms, all of whom are affiliate members of the BFA. Our experience of their abilities has not been good; with the exception of those produced by David Bigmore & Associates, in every instance where we have attempted to rely upon the integrity of legal documents produced by these lawyers they have been found to be flawed, on some occasions leading to devastating consequences. The Franchise Agreements produced by you have been universally accepted by every one of the nine franchisees (and their own lawyers) recruited since you commenced acting for us in 2002. In two instances since 2002 it has been necessary for us to involve ourselves in litigation. On each of these occasions, with your assistance, we have been able to bring these issues to a satisfactory conclusion.
In short, and to summarise, I would describe you as a professional who is always prepared to go the extra mile and whose fees, in comparison to others, are almost reasonable!"
Michael Eyre – ex Franchisor Chairman of the Board of The British Franchise Association.
"We have been using the services of David Bigmore & Co for over three years and we have been consistently impressed with the knowledge and experience that David possesses in relation to franchising in the UK.
I have found that it is increasingly important to use a company that specialises in franchising and I believe that David is one of, if not the leading franchise solicitor in the country. Now that David Bigmore & Co is associated with Goodman Derrick we have not had to use any other company for all our legal requirements."
David Parkinson – Franchisor: Cartridge World Limited : Full Member BFA
"We have used the services of David Bigmore and his team since 2008. Apollo Blinds has been franchising for over 30 years and prior to 2008 we were represented by an international law firm that purported to be franchise law specialists – broadly speaking they did a very good job for us. It is only working with David that made us realise just how complex franchise law can be and having David’s hand on the tiller of all our legal movements gives me a level of comfort that Apollo Blinds will always be able to protect its position and brand.
David’s name and reputation opens doors and expedites what could otherwise be protracted negotiations. David spends all day, every day dealing with complex franchising matters for franchisees and franchisors. He quotes complex case law from the top of his head and it is unlikely we will ever present him with a problem he has not seen and handled before.
Apart from being the most competent lawyer I have ever met he is also a pleasure to work with as are the rest of the Bigmore team. I would thoroughly recommend David Bigmore & Co to any franchise business or groups of franchisees.”
Gary Chambers - General Manager - Apollo Window Blinds Limited - Full Member BFA
"Having worked with David for well over a year now (since the spring of 2011). I can safely say he has been a great help to our business and a refreshing change to others in his profession I have worked with in the past.
As you will know if you talk to people in franchising, David is well respected and very good at what he does. It is reassuring when you are working with someone to repeatedly be asked the question “who are you working with?” and when you say David Bigmore, you get a smile back and comments along the lines of you will be fine then!"
Gary Bassett - Franchisor: C0-Founder A-Star Sports
Eddie Mulqueen – Franchisor: Matrix-direct-recycle
"Just a few words of thanks from Craig and I, to show our appreciation at the way you and your staff handled our legal requirements within your organisation.
Here we were less than 1 month short of our Franchise launch, having taken non affiliated advice (with best intentions), fully aware that we were not as professionally prepared to launch our Franchise concept as we had intended or indeed thought. This required an urgent appraisal of our situation which resulted in retaining the services of one of the sectors leading consultant groups to assess our situation. Amongst other recommendations they advised seeking an experienced franchise lawyer to review all our legal documentation.
Well along came you and your team, what a difference, somebody we could talk to and more importantly understand. From the start we could contact your team with the minimum of fuss, always receiving a prompt response from either yourself or your staff, this was essential given the time brief that we were working too.
Within 8 weeks your team had totally rewritten our Franchise Agreement and associated administration enabling us to maintain our development plans. We have now recruited our 7th franchisee, and are now on track to meet our recruitment target of 12 established franchisees within our first year of franchising. As part of the recruitment process we insist that potential franchisees seek professional advise in respect of the Franchise Agreement from affiliated franchise lawyers prior to signing, the overall feedback from this policy is that we have a “a very clear, firm but fair agreement, which has been well drafted”.This is not only a compliment to ourselves, but also a reflection of your professionalism from your peers.
Again a big thank you and we look forward to a long and rewarding relationship as our franchise develops."
"When considering licensing our business (safe-MDS) to other pharmacies in 2010 we formally tendered for a franchise specialist. There was a lot of competition and sales hype. David’s approach was practical, open and honest. He won the commission hands down against bigger firms, his usp was offering a no nonsense “value for money” experienced service.
In order to understand the (safe-MDS) product before drafting, David visited our production site on a few occasions (within the fixed price) and very quickly absorbed the nuances of pharmacy management.
Over time David has added enormous value. He is genuinely interested in helping us to drive the business forward and has provided a fountain of practical knowledge, experience and useful contacts."
Roger Button - Franchisor: Managing Director, safe MDS.
"We found you easy to work with on what was 'new ground' for us.
It was refreshing to work with a legal advisor with a sense of urgency
Working with you gave us a feeling of confidence for the future"
Ian Dexter – Franchisor: Xpert Business Brokers
"We have really appreciated the firms input. They have totally re written our Franchise Agreements, which were riddled with holes despite been originally written for us by a firm of supposedly specialist franchise lawyers. David Bigmore really knows his subject, and we have found the personal touch to be so much more useful than the big corporate anonymous approach...."
Jonathan Duff – Franchisor: Director Blazes Fireplace & Heating Centres Ltd
"With our first pilot scheme about to start we are already beginning to see the benefits of using your BFA approved service.
I would like to state that I have been using the services of David Bigmore and Co. since 2004 and I have always found Mr Bigmore to be extremely professional, approachable, reliable and user friendly (He translates legal jargon into plain English with great aplomb). Furthermore, I found that Mr Bigmore has always been willing to go that extra mile for me and my company.
Mr Bigmore has always been extremely helpful and has always been on the other end of a phone when we have needed him, this was the kind of personal touch that convinced me to use Bigmore & Co.
Moreover, on a legal level, the franchise agreements written by Mr Bigmore have proved to be water tight, and this is the single most important factor when choosing a franchise solicitor. And when you consider Mr Bigmore is no less qualified or less professional, it makes him a very attractive alternative to using a spotty teenager from a much more expensive, faceless organisation.
If there has ever been a better example of less is more then I don’t know it. You pay less and get more.My business partner and I have been involved with franchising for almost twenty years, and I wish we would have known about Mr Bigmore from the start.
For all of the above reasons and the fact that he is a bloody nice chap, I would have no hesitation in wholeheartedly recommending the services of Bigmore & Co. to one and all."
Mike Le-Gallez – Franchisor: Franchise Director Mister Fix-It
Ted Reynolds – Franchisor: Managing Director, Box It
"David Bigmore & Co have provided sound and consistently accurate guidance on matters relating to franchising our business from the early and often difficult days to the present. We attribute a good degree of our success to their services. Accordingly we would not hesitate to recommend David's practice to those seeking to franchise their business or to those simply looking to take advice on matters relating to franchising."
"I would like to take this opportunity to thank you for your help with our Franchise Agreement. As a new business, in a new area of Transport Services and being new to Franchising we needed a great deal of advice and a fixed budget. You provided both! Your advice has been invaluable and having a budget to work to and sticking to it is critical to a new business."
Paul Tomkinson – Franchisor: Director M&i (UK) Ltd
Ian Raby – Franchisor: General Manager CPS Building Plastics Ltd
"Just a quick note of thanks for the excellent service you have provided to CPS Building Plastics (Franchising) Limited. It has not only been a pleasure to deal with you personally but professionally we have all gained a much clearer understanding of what we have ultimately embarked upon in a very complex legal minefield. Last but by not means least you have offered us value for money, a quality sadly lacking in many companies today. All the best for the future and keep up the good work."
Judith Blacklock - Judith Blacklock Flower School Ltd: Knightsbridge
"David's wise counsel has been invaluable to me over the long professional relationship I have enjoyed with him. His attention to detail is vital in supporting my business, as is his reliability and judgement. I know he understands my business needs and he provides a personal service second to none."
"David came highly recommended to us by our Franchise consultant and he did not let us down on these high expectations. He was highly professional and most accommodating in working around our limited availability for meetings. More importantly he was able to work effectively by use of email. We found David to be very informative and knowledgeable in Franchise law. Indeed we felt extremely comfortable with his expertise and the fact that we were being given the correct advice for what we think is an excellent, tight Franchise Agreement. I would definitely recommend David to others."
Jo Stone – Franchisor: Puddleducks Swimming
"We found David through the British Franchising Association. While we are not a UK-based franchisee, the legal system in Kenya is based on English Law, and we thought it would be prudent to seek out the best advice available. We were impressed with David's knowledge of US franchisor - UK franchisee relationships, and the candid advice that he gave us; we used a number of points he highlighted in our negotiations which ultimately afforded us protections in a worst-case scenario. His response times are good and continued support & flexibility is much appreciated. We have already referred him to other prospective franchisees in the same system, and would recommend him again without reservation."
Ritesh Doshi - Franchisor: CEO, Naked Pizza Kenya
Suzanne Taylor – Franchisor: Managing Director Homesafe Ltd
“From start to finish, the service has been professional, wise and prompt. When the time came to comb through the rather lengthy Franchise Legal Agreement, David took time and care to explain the implications of the different clauses, as they may apply in the real world and to our business. He is obviously extremely experienced in his field, and certainly someone to have on side!”
"Thank you very much for creating a franchise agreement and tailoring it to our businesses needs. I feel that it is fair yet firm and covers all possible eventualities. I chose your services upon a recommendation and will now join the multitude of other clients that I'm sure recommend your company."
Nick Bolton - Franchisor: Managing Director The Christmas Decorators (Franchising) Limited
Howard Winn-Moon – Tristar Worldwide Chauffeur Services Franchisor
“Tristar are in the process of setting up a global network in 50 + countries.
We were referred to David Bigmore who set up an initial agreement for us which he can then adapt to each country as we proceed.
David's approach has been most objective and professional. We intend to continue working with him for all our Franchising requirements.”
"I enjoyed working with David and would recommend him to other new franchisors. For someone with no prior experience of franchise legal agreements the process was daunting, but David explained things clearly and interestingly, and I left our sessions feeling much better informed about what to expect from a franchise relationship."
James Taylor - Franchisor: Director A2Z International Franchise Ltd
Dan Perry - Franchisor: Essential Healthcare International Limited
"David assisted during a restructuring of our existing franchise model. We had a number of different issues which needed resolving before we could push forward and develop the model further. David's knowledge and experience assisted us greatly. Thank you David!"